Our Policies

24 Hour Cancellation / Rescheduling Policy

We operate a strict 24 hours’ notice minimum, should you wish to cancel an appointment or reschedule your appointment.

Please note all appointments cancelled or rescheduled after this time has passed will be charged at full rate.

By making an appointment at Therapolis, you give you full consent to all our policies.

We thank you for respecting your appointment time and our policies.

When to arrive

Please plan to arrive at least a few minutes prior to your treatment time to relax, and enjoy a complimentary beverage in our peaceful environment.

Delayed Client Arrival

Please note that a late arrival will determine the length of your treatment, as all our services will end at the scheduled times, so the next client is not inconvenienced. The full treatment price is charged.

Payment

Payment for any Therapolis treatments are acceptable in cash, debit or credit card. Phone payments are only acceptable with credit cards.

An no-interest Easy Payment Plan is available to spread the cost of any package over 6, 12, 18, 24, 36 or 48 months.

Treatment Packages

Packages benefit from a significant discount. As such strict limitations apply: all packages are to be paid in full prior to the commencement of the treatment; are non-transferable to anyone else; are non-refundable and can only be added to at full list price of any new package. All packages have an expiry of one year.

Gift Vouchers

Gift Vouchers are available for any euro amount and Gift Certificates are available for any combination of treatments of your choice. Gift Certificates are issued without the inclusion of amount so the person you are presenting the gift to doesn’t know the cost. Gift Vouchers and Gift Certificates are valid for 6 months.

Gratuities

Gratuities are not included in any Therapolis treatments and are therefore at your discretion. Any gratuity can be left at the Front Desk and will be passed on to the relevant therapist(s) as per your instructions.

Please note it is not possible to accept gratuities via credit cards. Change is available on request.

Pregnancy

Company policy dictates that we are not able to perform face or body treatments on clients within their first trimester. We will however perform non-technological face treatments during the second and third trimester, although these will be performed without the use of any Vitamin A products to ensure complete safety.